Privacy Policy
Effective Date: 1/12/2018
Last Updated: 12/8/2025
ToltHawk (“ToltHawk,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and disclose information when you access www.tolthawk.com, use ToltHawk devices, cloud services, APIs, mobile access, and related services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to the ToltHawk website
- Customers and users of ToltHawk devices
- Users of ToltHawk Cloud, APIs, dashboards, and mobile access
- Enterprise, municipal, state, and federal customers
This policy does not apply to third-party websites or services linked from ToltHawk.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name, email address, phone number, and organization
- Job title or role (for enterprise or government accounts)
- Account credentials and authentication details
- Support tickets, emails, and technical communications
- Billing and payment information (processed by third-party providers)
2.2 Device, Sensor, and Operational Data
When you deploy and operate ToltHawk devices, we collect data necessary to provide the Services, including:
- Water level, flow velocity, temperature, imagery, and related sensor measurements
- Device identifiers, timestamps, firmware versions, and system health metrics
- Deployment-provided location data (entered or configured by the customer)
- Transmission metadata required for connectivity, diagnostics, and reliability
This data is referred to as Customer Sensor Data.
2.3 Automatically Collected Website Data
When visiting our website, we may automatically collect:
- IP address, browser type, and operating system
- Pages visited, referrer URLs, and usage statistics
- Cookies and similar technologies
3. How We Use Information
We use information only for legitimate business and operational purposes, including to:
- Operate, maintain, and improve ToltHawk devices and cloud services
- Store, process, and display Customer Sensor Data
- Provide API access, analytics, alerts, and visualizations
- Authenticate users and secure accounts
- Provide customer support and technical assistance
- Administer subscriptions, billing, and contracts
- Improve system performance, reliability, and security
- Comply with legal, regulatory, and contractual obligations
ToltHawk does not use Customer Sensor Data for advertising or resale.
4. Data Ownership and Roles
4.1 Customer Data Ownership
All Customer Sensor Data and deployment-specific data remains the exclusive property of the customer.
4.2 Data Processing Role
- For Customer Sensor Data, ToltHawk acts as a data processor
- Customers act as the data controller
- ToltHawk processes data only to provide contracted services
5. Data Sharing and Disclosure
We may disclose information only in the following limited circumstances:
5.1 Service Providers
To trusted third-party service providers who assist with:
- Cloud hosting and infrastructure
- Payment processing
- Customer support tools
- Monitoring and alert delivery
All service providers are contractually required to protect data and use it only for authorized purposes.
5.2 Legal and Safety Obligations
We may disclose information if required to:
- Comply with applicable laws or lawful requests
- Respond to subpoenas or court orders
- Protect the rights, safety, or property of ToltHawk, customers, or the public
5.3 Business Transfers
In the event of a merger, acquisition, financing, or sale of assets, data may be transferred as part of that transaction, subject to confidentiality obligations.
6. Cookies and Tracking Technologies
ToltHawk uses cookies and similar technologies to:
- Enable essential website functionality
- Analyze site performance and usage
- Improve usability and navigation
You may disable cookies in your browser settings; however, some site features may not function properly.
7. Data Security
We use reasonable and appropriate safeguards, including:
- Access controls and authentication
- Encrypted data transmission where applicable
- Secure cloud infrastructure and monitoring
- Least-privilege access practices
While we take security seriously, no system can be guaranteed to be completely secure.
8. Data Retention
We retain information only as long as:
- Necessary to provide the Services
- Required to meet legal or contractual obligations
- Needed for dispute resolution or enforcement
Customers may request removal of Customer Sensor Data subject to account terms and legal requirements.
9. GDPR (EU/UK) Privacy Rights
For individuals located in the European Union or United Kingdom:
- You have the right to access, correct, restrict, or delete personal data
- You may request data portability
- You may object to certain processing activities
Legal bases for processing include contractual necessity, legitimate interests, and legal obligations.
Requests can be submitted using the contact details below.
10. CCPA / CPRA (California) Notice
For California residents:
- We do not sell personal information
- We do not share personal information for cross-context behavioral advertising
- You have the right to request access, correction, or deletion of personal information
- You have the right to limit use of sensitive personal information (where applicable)
Authorized agents may submit requests on your behalf.
11. Children’s Privacy
ToltHawk Services are intended for professional, commercial, and governmental use.
We do not knowingly collect personal information from children under 13.
12. Third-Party Links
Our website or Services may contain links to third-party sites. ToltHawk is not responsible for the privacy practices or content of those sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.
14. Contact Information
For privacy-related inquiries or requests:
ToltHawk
Email: privacy@tolthawk.com
Website: https://www.tolthawk.com